Subscription service

Subscription Service allows you to order your favourite products and schedule repeat orders based on your preferred frequency so that you never run out. Our Subscription Service gives you 10% off every order and 15% off every third order. It is the most convenient way for you to get your favourite products delivered automatically, based upon your chosen frequency.

The service is easy to use and customisable, you can make changes online whenever you need to.

You have full control of your Subscription Service orders and, we will send you an email reminder 10 days before each order ships

You can change your delivery frequency, next order date, or quantity anytime by visiting ‘ Subscription Service’ located within your online account. Please ensure modifications are made at least 24 hours before your scheduled shipment date.

Subscribing is easy, it can be done while browsing on a product page or while reviewing items in the shopping bag.

To get started, simply select the Subscription Service option for your desired product, select your preferred shipment frequency and then check out while logged into your Clarins account.

All Auto-Replenishment orders require a credit or debit card payment. Kindly note we cannot accept e-Gift Certificates, Clearpay or PayPal for the Subscription Service. Unfortunately, you cannot apply loyalty or birthday vouchers to your Subscription Service orders.

After you subscribe to the Subscription Service, you will receive an email confirming your subscription.

This email will include a link to access the ‘ Subscription Service’ section in your account where you can manage your future orders, replenishment items and account information.

We will place your Subscription Service orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each Subscription Service order.

You will also receive email notifications regarding other important information related to your Subscription Service account, such as if your item is discontinued, out of stock or confirmation if you cancel your Subscription Service subscription.

Subscription Service items will ship automatically until you cancel. By placing an order, you are authorising Clarins to charge your card for future orders at the frequency and quantity you selected.

Once you’ve subscribed, the Subscription Service is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel an upcoming order by visiting the Subscription Service section in your www.clarins.co.uk account. Please ensure modifications are made at least 24 hours before your scheduled shipment date.

How to change an order date:

Click the ‘Change Date’ button to the right of the next shipment date then select a new date for your order. This will change the order date for the entire Subscription Service order.

How to skip a delivery:

Click the ‘Skip Order’ button to the right of the upcoming order date. Delivery will be postponed until the following cycle according to your selected frequency.

How to change shipment frequency:

The current delivery frequency is displayed next to each replenishment item in a dropdown menu next to ‘Every’. Select your next desired frequency from the dropdown menu.

How to expedite an order:

Click the ‘Send Now’ button to the right of the upcoming order date.

How to pause an item:

Click the ‘Pause’ link to the right of the item you wish to pause. You’ll be prompted to select a shipment resume date. Once you’ve selected the date and clicked the ‘Pause’ button, your replenishment will be paused until chosen date.

How to remove Subscription Service item from upcoming order (one-time):

Click the ‘Remove’ link to the right of the item you wish to remove. You’ll be prompted to confirm this action. The item will not be sent with your other items in your next Auto-Replenishment order, but it will continue to ship in future orders unless you cancel the Auto-Replenishment subscription for that item.

How to cancel Subscription Service:

To cancel an Subscription Service, please visit the ‘Subscription Service’ section within your account and click the ‘cancel subscription’ link to the right of the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected a cancel reason and clicked the 'Cancel Subscription' button, your replenishment will be cancelled, and no future orders will be placed. You will receive an email notification confirming this action. Please ensure modifications are made at least 24 hours before your scheduled shipment date.

The inactive subscription will display at the bottom of your Subscription Service page, so if you change your mind you can easily reactivate it.

To review or modify your Subscription Service account information, visit ‘Subscription Service’ located within your account.

To change your shipping address for an order, click the ‘Change Shipping’ link located directly below the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. Please remember to click ‘Save Changes’ and verify that your updated information saved successfully. This address will apply to all Subscription Service current and future orders.

To change your default credit card for an order, click the ‘Change Billing’ link located directly below the current billing information. This will take you directly to the payment details section in your account where you can edit and add new payment information. Please remember to click ‘Save Card’ and verify that your updated information saved successfully. This payment method will apply to all auto-replenishment current and future orders.

Please ensure modifications are made at least 24 hours before your scheduled shipment date.

Subscription Service items that have the same order date, shipping address, billing address and payment method will ship as one order.

If you have more than one Subscription Service item and want the items to ship within the same order, we would suggest amending the next order dates to be the same within your online account.

Do double check your shipping address, billing address and payment details match.

If your Subscription Service orders are due to be dispatched within 5 days of each other, these orders will be merged, and items will be sent together if the stock is available.

Customers will receive an email 5 days prior to your next scheduled order that confirms the details of your upcoming subscription order together with an invoice.

To speak to our customer service team, email at help@clarins.co.uk or dial 01279 774 215 (Monday-Friday 9AM – 5:30PM) and we will be happy to assist you.