Professional Treatments Update
At Clarins, it's all about you… your wellness and safety is our number one priority. We are looking forward to reopening imminently, however your treatment experience will be a little different to what you are used to as we adhere to the Government guidelines to keep both you and our teams safe. We’ve created an FAQ to support in any queries you may have before booking your next treatment with us.
We look forward to seeing you again soon!
Don’t worry, we have had all deposits credited to your account. There is no expiry on these credits, it will be ready to use for your next treatment.
ON A COURSE OF TREATMENTS?
All course expiration dates have been extended to reflect our period of closure, so you will not miss out on your treatments when our services resume. Please note that no new courses can be purchased at this time.
TREATED A GIFT VOUCHER?
No problem! All gift vouchers will be extended in line with the length of the closure. We will make sure that all treatments will be accepted if they have expired during this time as well. As soon as we are open please call your local Skin Spa or BeautyBAR, alternatively pop in to store to book your treatment.
Please note that no new gift vouchers can be purchased at this time.
IS IT SAFE TO HAVE A TREATMENT?
We have strict hygiene and safety measures in place, including cleaning time between clients and PPE worn by all our team to make sure we keep both you and our teams safe. If you are still currently shielding we recommend taking advantage of our online tutorials and top tips videos to provide that Clarins relaxation experience at home.
Please do not book a treatment within the first 14 days of returning from a country that is on the quarantine list for the UK.
If you have been in contact with anyone or have experienced symptoms of COVID-19 yourself within the last 14 days please contact the Skin Spa or BeautyBAR to cancel your appointment.
WHAT HAS CHANGED?
We’ve introduced a few changes to make sure you can enjoy your treatment whilst adhering to the safety guidelines outlined by the Government. As a precaution, some treatment procedures have been modified to give clients and therapists confidence and peace of mind. The treatment time will remain the same for all treatments.
To keep with social distancing measure, we ask that only one client at a time is allowed to wait in the reception area.
At this current time, please bring your own water.
All our towels and headbands provided for your treatment will be disposable and biodegradable, facilitating single customer usage.
Unfortunately we are not able to offer any of our Wellness Treatments until further notice.
NEED MORE HELP?
Should you wish to discuss this further, do not hesitate to contact Clarins Customer Services on 01279 774 215.