Help
Welcome to Clarins Help!
Here you will find answers to your questions about shopping at www.clarins.com, your order, payment options and more. Simply select from the categories below to view answers.
Due to the high volumes of orders we are receiving due to our Birthday offers, we are only able to offer our Standard delivery option from the 18th April 2019 and our premium options will return in due course. Please do allow our team 2-5 working days to process your order; we can assure you we will deliver your order as soon as we can so that you can enjoy your Clarins products!
For all order and website questions
Contact our Clarins.com Customer Service team
Monday to Friday 9:00am – 5.30pm (excluding bank holidays)
Please allow at least 72 hours for a response to your enquiry
- Help you place your order
- Order tracking
- Comment or complaint about your last order
- Question about the website
- Question on an Online promotion
- Subscribe or unsubscribe from the Clarins newsletter
- Returns policy
- Question on Clarins Online loyalty scheme
Or email us at customer.relations@clarins.co.uk
For general information on our products
Contact our Clarins Customer Relations team
Monday to Friday 9:00am – 5.30pm (excluding bank holidays)
- Product Information
- Information on Clarins Skin Spas and treatments
- Details on product ingredients
Call us at 01279 774215
Or email us at consumer.relations@clarins.co.uk
Please note, we are unable to send out samples upon request. We invite you to have a consultation with our specialists in-store who will take you through a thorough consultation focusing on your lifestyle and skincare needs.
