Returns | Information on Returns
Refunds will only be made against the original credit/debit card used.
We hope your order meets your expectations, however if you are dissatisfied with your order, or change your mind, you can return it for free via a DPD Pickup shop for an exchange or refund (within 30 days from the date of dispatch).
Please complete your enclosed returns form and return your parcel via our free DPD Pickup service. If you would prefer to return your order via Royal Mail or an alternative courier service, we are unable to reimburse any return postage fees.
If you no longer have your returns form supplied with your order, please contact our Customer Service team within the 30 day period, quoting your order number so they may email you a printable copy.
To return via our free service, place your DPD Pickup label on your box, choose your convenience pickup point via the DPD website or the DPD smartphone app. Take your returns to your local DPD Pickup shop where you will receive a receipt for your return and if you provide your mobile number to the shop, you will receive updates regarding the return of your product(s).
If you have received a faulty product (faulty device/container, texture or fragrance) or experience an allergy and do not wish to return this via our free DPD Pickup shop service, please contact our Customer Service team on 01279 774 215 or via email at Customer.Relations@Clarins.com and we will explain how to return your product(s). Please note we can only offer a refund if returned within 30 days from the date of dispatch.
If you experience an issue with an item within a collection, kit or value pack and would like a refund, you will be required to return ALL items within the set for this to be processed. However if one of the products is damaged, faulty or incorrect, please send us back the product for a free replacement.
If you are not completely satisfied with your order and would like to return this, please complete and enclose your returns form and return your parcel either via our free DPD service, or an alternative postal service of your choice. Unfortunately we are unable to reimburse any return postage fees.
● Products must be returned in their original condition and unfortunately we are unable to accept items back that have been opened or used, unless the product is damaged or defective.
● This policy is only applicable to purchases made online at www.clarins.co.uk; we are unable to process returns for purchases made from any other outlet.
● Please note that you must retain proof of postage or DPD Pickup receipt for all returns.
● Unfortunately your original delivery cost will not be refunded.
● Your return request will be processed promptly and are processed within 6 working days of receipt.
● Once your return has been processed, an email will be sent to confirm the completion of your refund or exchange.
If you have questions about returns, please contact us by phone at 01279 774 215 from 9:00am – 5:30pm (excluding bank holidays) or via email at firstname.lastname@example.org