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Shopping | Tracking Your Order

Once we have received your order, you will receive a confirmation email from us. If you do not receive a confirmation email within an hour of placing, please contact our Customer Service team on 01279 774 215 or email customer.relations@clarins.co.uk

You will then receive another email from us once your order has been dispatched. Within this email will be your DPD tracking reference number to track your order online or via their app. On average, your order should take between 2 to 5 working days to arrive.  

Did not find your question?

To speak to our customer service
representative, give us a call at 01279 774 215

Monday to Friday 9:00 AM to 5.30 PM
(Excluding holidays)

or

Alternatively, you may also
email us at customer.relations@clarins.co.uk