Welcome to Clarins Help!

Due to our current Black Friday offers we are expecting a higher than normal volume of orders. Once you have received your order confirmation email, this confirms that our team are working hard to process and dispatch your order as quickly as possible. Please allow 5-7 working days for the delivery of your order and once dispatched by our warehouse, you will receive an email to confirm your tracking number with DPD.

We thank you for your patience during this busy period and we hope you enjoy your Clarins products!

Here you will find answers to your questions about shopping at, your order, payment options and more. Simply select from the categories below to view answers.

For all order and website questions
Contact our Customer Service team
Monday to Friday 9:00am – 5.30pm (excluding bank holidays)
Please allow at least 72 hours for a response to your enquiry

  • Help you place your order
  • Order tracking
  • Comment or complaint about your last order
  • Question about the website
  • Question on an Online promotion
  • Subscribe or unsubscribe from the Clarins newsletter
  • Returns policy
  • Question on Clarins Online loyalty scheme
Call us at 01279 774 215
Or email us at


For general information on our products
Contact our Clarins Customer Relations team
Monday to Friday 9:00am – 5.30pm (excluding bank holidays)

  • Product Information
  • Information on Clarins Skin Spas and treatments
  • Details on product ingredients

Call us at 01279 774215
Or email us at

Please note, we are unable to send out samples upon request. We invite you to have a consultation with our specialists in-store who will take you through a thorough consultation focusing on your lifestyle and skincare needs.


Did not find your question?

To speak to our customer service
representative, give us a call at 01279 774 215

Monday to Friday 9:00 AM to 5.30 PM
(Excluding holidays)


Alternatively, you may also
email us at