Clarins on demand. Never run out of your favourites again.
Add your favourite products
to the bag.
Choose the frequency of
Your products will be delivered right
to your door before you run out!
- 10% off all orders, 15% off every third order
- Free shipping on orders over £50
- 6 samples* on all recurring orders
Frequently asked questions
01 What is the Auto-Replenishment Service?
Auto Replenishment allows you to order your favourite products and schedule repeat orders based on your preferred frequency so that you never run out. Our Auto -Replenishment Service gives you 10% off every order and 15% off every third order. It is the most convenient way for you to get your favourite products delivered automatically, based upon your chosen frequency.
The service is easy to use and customisable, you can make changes online whenever you need to.
You have full control of your Auto -Replenishment orders and, we will send you an email reminder 10 days before each order ships
You can change your delivery frequency, next order date, or quantity anytime by visiting ‘Auto-Replenishment Service’ located within your online account. Please ensure modifications are made at least 24 hours before your scheduled shipment date.
02 How do I benefit from the Auto-Replenishment Service?
This discount schedule runs continuously – so you will always receive a discount on your Auto-Replenishment products. See below for an example of how this pricing would work with our best-selling Double Serum:
|Order 1||Order 2||Order 3||Order 4||Order 5||Order 6|
|Product name||Price||10% Off||10% Off||15% Off||10% Off||10% Off||15% Off|
|Double Serum 75 ml||£94.00||£84.60||£84.60||£79.90||£84.60||£84.60||£79.90|
|Product name||Double Serum
|Order 1||£84.60||10% Off|
|Order 2||£84.60||10% Off|
|Order 3||£79.90||15% Off|
|Order 4||£84.60||10% Off|
|Order 5||£84.60||10% Off|
|Order 6||£79.90||15% Off|
03 How do I subscribe to the Auto-Replenishment Service?
Subscribing is easy, it can be done while browsing on a product page or while reviewing items in the shopping bag.
To get started, simply select the Auto-Replenish option for your desired product, select your preferred shipment frequency and then check out while logged into your Clarins account.
04 What types of payment are accepted for Auto-Replenishment?
All Auto-Replenishment orders require a credit or debit card payment. Kindly note we cannot accept e-Gift Certificates,
Clearpay or PayPal for the Auto-Replenishment Service. Unfortunately, you cannot apply loyalty or birthday vouchers to your replenishment orders.
05 What will happen after I subscribe to the Auto-Replenishment Service?
After you subscribe to the Auto-Replenishment Service, you will receive an email confirming your subscription.
This email will include a link to access the ‘Auto-Replenishment Service’ section in your account where you can manage your future orders, replenishment items and account information.
We will place your Auto-Replenishment orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each Auto-Replenishment order.
You will also receive email notifications regarding other important information related to your Auto-Replenishment account, such as if your item is discontinued, out of stock or confirmation if you cancel your Auto-Replenishment subscription.
Auto-Replenishment items will ship automatically until you cancel. By placing an order, you are authorising Clarins to charge your card for future orders at the frequency and quantity you selected.
06 How do I make changes to my Auto-Replenishment order?
Once you’ve subscribed, the Auto-Replenishment Service is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel an upcoming order by visiting the Auto-Replenishment Service section in your www.clarins.co.uk account. Please ensure modifications are made at least 24 hours before your scheduled shipment date.
How to change an order date:
Click the ‘Change Date’ button to the right of the next shipment date then select a new date for your order. This will change the order date for the entire Auto-Replenishment order.
How to skip a delivery:
Click the ‘Skip Order’ button to the right of the upcoming order date. Delivery will be postponed until the following cycle according to your selected frequency.
How to change shipment frequency:
The current delivery frequency is displayed next to each replenishment item in a dropdown menu next to ‘Every’. Select your next desired frequency from the dropdown menu.
How to expedite an order:
Click the ‘Send Now’ button to the right of the upcoming order date.
How to pause an item:
Click the ‘Pause’ link to the right of the item you wish to pause. You’ll be prompted to select a shipment resume date. Once you’ve selected the date and clicked the ‘Pause’ button, your replenishment will be paused until chosen date.
Hoe to remove Auto-Replenishment item from upcoming order (one-time):
Click the ‘Remove’ link to the right of the item you wish to remove. You’ll be prompted to confirm this action. The item will not be sent with your other items in your next Auto-Replenishment order, but it will continue to ship in future orders unless you cancel the Auto-Replenishment subscription for that item.
How to cancel Auto-Replenishment subscription:
To cancel an Auto-Replenishment subscription, please visit the ‘Auto-Replenishment Service’ section within your account and click the ‘cancel subscription’ link to the right of the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected a cancel reason and clicked the 'Cancel Subscription' button, your replenishment will be cancelled, and no future orders will be placed. You will receive an email notification confirming this action. Please ensure modifications are made at least 24 hours before your scheduled shipment date.
The inactive subscription will display at the bottom of your Auto-Replenishment Service page, so if you change your mind you can easily reactivate it.
07 How do I make changes to my account information?
To review or modify your Auto-Replenishment account information, visit ‘Auto-Replenishment Service’ located within your account.
To change your shipping address for an order, click the ‘Change Shipping’ link located directly below the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. Please remember to click ‘Save Changes’ and verify that your updated information saved successfully. This address will apply to all Auto-Replenishment current and future orders.
To change your default credit card for an order, click the ‘Change Billing’ link located directly below the current billing information. This will take you directly to the payment details section in your account where you can edit and add new payment information. Please remember to click ‘Save Card’ and verify that your updated information saved successfully. This payment method will apply to all auto-replenishment current and future orders.
Please ensure modifications are made at least 24 hours before your scheduled shipment date.
08 How do I combine items to be in the same order?
Auto-Replenishment items that have the same order date, shipping address, billing address and payment method will ship as one order.
If you have more than one Auto-Replenishment item and want the items to ship in the same order, change the next order dates to be the same.
Do double check shipping and billing addresses and payment details match.
09 Can I add items to my next order with an existing Auto-Replenishment order?
Yes! To do so, you need to be logged into your account. Visit the product page you wish
to add to your order and find the ‘Add to my order on (date)’ button.
When you click this button, you will have the option to add the item to your next scheduled order as one-time delivery only or as an Auto-Replenishment item.
10 Does my order qualify for special offers and gifts with purchase?
When initially opting for the Auto-Replenishment Service, your order will qualify for promotions that
are offered on the website at that time if the relevant spend threshold and other requirements have been met.
However, subsequent Auto-Replenishment orders do not qualify for promotions that may be available on the site at the time of those orders. Our Auto-Replenishment program is designed to provide you with a convenient, on demand service where you will benefit from extra samples and discounts on every order.
If you would like to apply a gift or promotion you will need to pause or skip your next Auto-Replenishment delivery and place a new order via the check out. Your existing discount within your Auto-Replenishment subscription will not apply.
11 Will I earn loyalty points on my Auto-Replenishment orders?
Yes, you will continue to earn points as part of the Rewards Program on the initial
order and recurring auto-replenishment orders. Please go to https://www.clarins.co.uk/online-reward-program.html
for more information about our Loyalty Program.
Unfortunately, you cannot apply loyalty vouchers to your recurring replenishment orders.
12 Can I change my shipping method?
No, Auto-Replenishment orders will always ship via our standard delivery service with Yodel (2-5 working days).
13 I live in the Highlands & Islands region, am I eligible for Auto-Replenishment?
Unfortunately, we are unable to offer this service yet in your location. Any orders which have been placed to these locations will be cancelled by Clarins.
14 Why was my order cancelled?
If an item in your Auto-Replenishment order becomes discontinued, we will send you an email notifying you that your subscription for that item will be cancelled.
If you have placed 2 or more orders using Auto-Replenishment and subsequently cancel your full order/s within 24 hours any future Auto-Replenishment orders will be cancelled by Clarins for a period of 6 months. You will receive an email notification confirming this action. To re-subscribe or if you have any queries please contact customer service for assistance.
15 Who can I contact about Auto-Replenishment?
To speak to our customer service team, email at email@example.com or dial 01279 774 215 (Monday-Friday 9AM – 5:30PM) and we will be happy to assist you.
16 Which products are eligible for Auto-Replenishment?
All Skincare, Foundations, Body Care, and ClarinsMen products are included in our Auto-Replenishment Service. Sale products, online exclusives, Pick & Love sizes, Value Packs, Christmas Items, Make-Up (not including foundations), and non-consumables (i.e. books, candles, and accessories) are excluded from this service. New products are excluded from Auto-Replenishment for a period of 1 month from launch.