Terms & Conditions | Terms & Conditions of Sale
Prior to submitting an order by clicking the ‘submit order’ button on the payment method page, please save or print a copy of these Terms and Conditions to keep on file for future reference regarding the order you are submitting. Please understand that if you do not accept these Terms and Conditions, you will not be able to order any products from our Site.
1- Scope and acceptance of General Terms of sale
The site www.clarins.co.uk (hereinafter referred to as the “Site”) is an e-commerce site accessible via the Internet network at the address www.clarins.co.uk.
It is open to any user of the network (hereinafter referred to as “User”). It is published by the company Clarins (U.K.) Limited (hereinafter referred to as the Vendor),
a company registered in England and Wales under company number 01580079, 10 Cavendish Place, London, W1G 9DN.
It is hosted by:
eCommera Limited
Wells Point, 79 Wells Street, 1st floor,
London W1T 3QN United Kingdom
Tel: +44 207 291 5800
The Site enables the Vendor to offer cosmetics and perfume products for sale to Users browsing on the Site. Under these Terms of Sale, it is agreed that the User and Vendor
shall be jointly referred to as the “Parties”, and individually as a “Party” and that a User that has confirmed an order shall then be referred to as the “Customer”.
The rights and obligations of the User shall automatically apply to the Customer.
Any order of Products offered on the Site implies consultation and express acceptance of these General Terms of Sale, without this acceptance however being subject to the handwritten signature of the User.
It is stipulated that the User may make a backup copy or print these General Terms of sale, providing that they are not modified.
These General Terms of Sale come into effect as from 5th of November 2011.
The Vendor reserves the right to change these General Terms of Sale without notice and at any time, with any modifications not applying to reservations and orders already accepted and confirmed by the Customer.
These Terms of Sale shall apply to the exclusion of any other document.
2- Age Restrictions
This Site is not intended for children. We do not intend for any portion of this Site to be accessed or used by children under the age of 13, and such use is prohibited. If you use this Site to register an account; purchase a product from us; or enter into online surveys, sweepstakes, contests, or drawings, you affirm that you are at least 18 years of age, and are fully able and competent to enter into, and comply with, these Terms and agree to our Privacy Policy. If you believe we have collected personal identifiable information from a person under the age of 13, please contact us at help@clarins.co.uk, with a reference in the subject line “Child Data Deletion Request”, and we will delete such personally identifiable information.
3- Products sold on the Site
All the offers of products proposed on the Site are limited to www.clarins.co.uk.
Prior to placing an order, the Customer may check the main features of any product or products they wish to order, by consulting the Site.
Purchase offers, including special promotions, are valid for as long as they are visible on the Site. Please note that all special offers running on clarins.com are subject to stock availability. In the event we are out of stock on certain gifts, the offer will be removed or refreshed accordingly or alternatively, where possible, substitutions of samples or free gift items may be made without notice.
Please note, only 3 of the same gift can be obtained per customer within a 30 day period. Should a customer exceed this limit, Clarins reserves the right to cancel any orders in breach of this. This also includes customers using multiple identities.
Clarins reserves the right to cancel an order(s) in the event of promotional misuse or suspected suspicious activity. The customer will be contacted to advise if their order has been cancelled due to this reason.
If you obtain a product/item on your order for free due to a technical error, you are obliged to pay the value of goods received or alternatively return the goods in full to Clarins.
4- Prices of products for sale on the Site
The prices shown on this Site are in pounds sterling, including all taxes, with it being stipulated that products ordered are invoiced at the price in force when the order is registered.
They do not include shipping charges, which are invoiced in addition to the price of the purchased products, according to the total amount of the order. Shipping charges will be shown before the Customer is asked to confirm the order.
Where any product is offered for sale as part of a promotion to raise funds for charity, the price advertised includes the sum to be donated to the charity.
Prices include value added tax (VAT), at the rate in force on the day of the order and any change in the applicable rate will be automatically reflected in the price of the products sold by the Vendor on its Site.
5- Orders
All orders imply full and unreserved acceptance of these Terms of Sale.
The Customer accepts that the Vendor's order registration systems are proof of the nature of the agreement and its date.
Each order is limited to 5 products. In addition, within each order, no more than 3 articles of any single product reference may be ordered.
When the order is confirmed by clicking on the “Complete my order” button, the Customer declares that they accept the order, together with these General Terms of Sale. A summary of the order can be printed.
Once the order has been registered, a detailed acknowledgement of the order is sent to the Customer at the e-mail address provided.
This acknowledgement specifies the exact amount invoiced and details of delivery.
This acknowledgement implies acceptance of the order and confirms the transaction, subject to order payment.
In the event of one or more products being unavailable once the order has been placed, the Customer will be notified by e-mail. The amount of the order will be recalculated and the Customer will be debited the new amount, with the price of the unavailable products deducted. If the whole order is unavailable, the Customer will be notified by e-mail and will not be debited.
Once your order has been confirmed, it is not possible to modify or cancel an order.
While it can be frustrating, we can confirm that you are able to refuse delivery or alternatively return your order free of charge for a refund/exchange via your online account.
Alternatively, if you ordered the wrong product or forgot to enter a promotional offer, we advise that you place a new order and return the wrong order to us free of charge.
For more information on return conditions, click here.
The Vendor does however reserve the right to suspend or cancel any order placed by a Customer with whom a dispute exists regarding the payment of a previous order, or for any other legitimate reason, in particular related to the unusual nature of the order.
6- Payments
All orders are payable in pounds sterling.
To pay for their order, the Customer must use the following method of payment: bank card or Paypal. The following bank cards are accepted on the Site: Visa, MasterCard, Maestro and American Express.
The Customer guarantees the Vendor that they have been granted any authorizations required to use their chosen method of payment, when registering the purchase order.
In the event of non-payment of any amount owed by the Customer, or of any adverse payment circumstances, the Vendor reserves the right to suspend or cancel any order and/or delivery, whatever their nature or state of progress.
Charges on any unpaid amount will be automatically incurred at the legal interest rate plus 5 percent following a period of ten days from the invoice date, or immediately after notification of rejected bank payment for all other means of payment.
As part of the measures taken to prevent fraud over the Internet, information concerning the Customer’s order may be sent to any competent authority for verification.
To ensure secure credit card payment, the Customer must send the card security code of the bank card being used.
Secure payments on the Site are guaranteed by CyberSource.
7- Order Delivery
The products will be delivered to the address provided by the Customer when placing their order by Master Cards, American Express and Visa, according to the selected method of delivery.
Orders will be delivered within an average of 2 to 6 days as from the day on which the Vendor receives the order, according to the selected method of delivery and no later than 30 days as from reception of the order, subject to full payment of the price.
8- Legal guarantee
The Customer shall benefit from the provisions of the legal guarantee regarding product conformity.
In the event of non-conformity of the product, in particular due to an anomaly or an error in the delivered references, the Customer can choose to return the product to the Vendor and be reimbursed.
The Customer may contact Customer Services by e-mail as regards any claim.
9- Right of withdrawal
The Customer has a period of 30 clear days as from the date of reception, to return the ordered products at their own expense for reimbursement.
The reimbursement will be made by any method of payment that the Customer has chosen after exercising their right of withdrawal, no later than 30 days following the date on which the right was exercised.
10- Instructions for returning products
Whatever the reason for returning products to the Vendor, the Customer is advised to consult our FAQ’s for more information. Clarins accepts complimentary online returns within 30 days from the date of despatch online.
11- Retention of title
All products remain the exclusive property of the Vendor until such a time as payment of the sale price, including the principal, extra costs and taxes has been made in full.
12- Liability
The Vendor cannot be held liable for non-fulfilment of contracts due to stock shortages, except for cases of special price offers not intended to lower stock levels, or in the event of product unavailability due to force majeure. The Vendor accepts no liability for:
- any interruption to the Site;
- any incidences involving bugs;
- any damage resulting from a fraudulent intrusion by a third party, causing any change to the information made available on the Site;
- more generally, any direct or indirect damage, whatever the cause, origin, nature or consequences, including in particular any loss of profit, customers, data or any other loss of intangible goods that may occur as a result of the access by any person to the Site or the impossibility of accessing the Site or any credit accorded to any information directly or indirectly coming from it.
13- Intellectual property
In accordance with legislation governing the ownership of literary and artistic rights, or other similar rights, this Site and all the elements, brands, drawings, models, photographs, texts, illustrations, logos, sequences whether animated or not and with or without sound, graphics, etc., to be found in this site, together with their compilation, are the exclusive property of the Vendor, as it does not grant any license or any entitlement other than that of consulting the Site. Any use or reproduction, in whole or in part, of these elements is authorized exclusively for information purposes only for personal and private use, with any reproduction and any use of copies made for other purposes being expressly prohibited. Neither the Site (in whole or in part), nor its content or brands may be used, reproduced, duplicated, sold, resold, made accessible, modified or exploited in any other way, in whole or in part, for any purpose whatsoever, without prior, written authorization from the Vendor. Any other use constitutes infringement.
14- Applicable law
The sales of products of the Vendor are subject to UK law.
15- Data processing and Civil liberties
The data collected will be processed for the purpose of sending out a newsletter and/or processing the Customer’s order.
The recipients of the data are the Vendor and its service providers.
The Customer has the right to access, change, correct and delete personal information concerning them by contacting the Vendor by email.
16- Gift Message Terms
We reserve the right to reject the printing of a gift message or e-gift voucher which includes any content or material which:
- is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person
- contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group
- may harass, upset, embarrass or alarm any person
- gives the impression that it emanates from or has been approved by us
- advocates, promotes or assists any unlawful act
GENERAL CONDITIONS OF USE OF THE LOYALTY PROGRAMME “CLUB CLARINS”
1. SUBJECT
1.1. The "CLUB CLARINS" Loyalty Programme is offered by CLARINS UK Limited, registered in England and Wales under company number 01580079, 10 Cavendish Place, London, W1G 9DN.
1.2. The purpose of the "CLUB CLARINS" Loyalty Programme is to allow its Members ("Members") to benefit from specific advantages and services by accumulating points in the United Kingdom (the “Territory”), when purchasing CLARINS brand products (the "Products") and using a CLARINS gift card on the CLARINS website as identified below.
1.3. It is specified that the following website is eligible for the operation:
- www.clarins.co.uk (the “Website”)
1.4. The eligible points of sale for the operation may be updated by CLARINS at any time. The list of eligible points of sale will be regularly updated.
1.5. It is specified that any purchase made in another point of sale than those mentioned above are not eligible for this operation.
1.6. These terms and conditions, to which the applicant has had prior access before joining the Loyalty Programme, are deemed to be approved without restriction by the Member upon joining the "CLUB CLARINS" Loyalty Programme.
1.7. The "CLUB CLARINS" Loyalty Programme (“Programme”) is a Loyalty Programme that replaces the former CLARINS Loyalty Programme.
2. MEMBERSHIP ELIGIBILITY
2.1 The CLUB CLARINS Loyalty Programme is offered at the sole discretion of CLARINS. The Programme is available to individuals for their personal use only and is limited to one account per individual. Corporations, associations, or other groups may not participate in the Programme. Individuals who are of legal age and who provide and maintain a valid email address are eligible to become Members. No purchase is necessary to join the Programme. CLARINS may refuse to validate a CLUB CLARINS Membership for any reason. Employees and individuals employed by CLARINS’ business partners or vendors are eligible for Membership but may be excluded from certain benefits of the Programme.
2.2 By joining the Programme and becoming a Programme Member, the applicant agrees that they have read, understood, and agreed to be bound by these Conditions of use and by any changes or modifications CLARINS may make. The applicant should review these Conditions and the related policies and FAQs frequently as they may change from time to time. These Conditions do not alter in any way the terms or conditions of any other agreement the applicant may have with CLARINS, including any agreement for products or services. The Programme is void where prohibited by law.
3. PROGRAMME ENROLLMENT
3.1. On the Website:
Eligible individuals may enroll in the Programme by visiting the Website and following the Programme prompts to join the Programme. The applicant must have a personal account on the Website and give their consent to become a member of "CLUB CLARINS".
- If the applicant does not have a personal account and wishes to become a Member, they must fill out the registration form on the Website and then check the box “I would like to sign up for the Club Clarins Loyalty Programme”.
- If the applicant already has a personal account and wishes to become a Member, they must login to it on the Website select “My Account” and then click on the button at the bottom of the page “I would like to sign up for the Club Clarins Loyalty Programme”.
3.3. By contacting CLARINS Customer Service by completing the contact form available on the Website or by calling 01279 967 776, Monday to Friday from 9am to 5.30pm.
3.4. Whether the Programme enrollment is made on the Website or with CLARINS customer care, in order to benefit from the advantages of the "CLUB CLARINS" Loyalty Programme, the applicant is asked to share the following personal data: “first name”, “last name” and “a valid e-mail address”.
3.5. The Member guarantees the accuracy of all information provided throughout the Membership. Any inaccuracy could impact the proper processing of the Member's benefits for which CLARINS cannot be held responsible. CLARINS reserves the right to request at any time the presentation of any document confirming the identity of the person wishing to subscribe or having subscribed to the "CLUB CLARINS" Loyalty Programme to be proven, notably in the case of homonymy.
3.6. Any change must be notified as soon as possible by the Member thereby logging in to My Account and updating their details in the personal information and preferences section or to CLARINS Customer Service by completing the contact form available on the Website or by calling 01279 967 776, Monday to Friday from 9am to 5.30pm.
3.7. The Programme is effective from the moment CLARINS validates the Membership form on the Website. This Membership is nominative, personal, and reserved for individuals for their own non-professional use. Each individual can only subscribe to one Membership and can only have one account in their name. If CLARINS finds that a person has more than one Loyalty account, CLARINS reserves the right to terminate the Member’s account in case of suspicion of abuse to override the potential capping CLARINS may put in place (and indicated in the GENERAL CONDITIONS OF USE OF THE LOYALTY PROGRAMME) to prevent fraud, which will result in the deletion of all points accumulated and benefits. If CLARINS finds that a person has more than one Loyalty account with no suspicious usage from the Member, CLARINS reserves the right to merge the 2 accounts, which will result in the merger of all points accumulated & associated benefits.
3.8. CLARINS reserves the right to refuse or terminate the Membership of any person who does not meet the conditions defined in the present General Conditions of Use of the Programme.
3.9. In accordance with the legal provisions in force, the CLUB CLARINS Membership rules for joining the Programme are valid for an unlimited period as soon as the member applies to join the CLUB CLARINS Programme. The Member is however entitled to stop participating in the Programme at any time by notifying CLARINS Customer Service of their decision to close their account by completing the contact form available on the Website or by calling 01279 967 776, Monday to Friday from 9am to 5.30pm.
3.10. When an account is closed, the points counter is reset to zero and the unused points, benefits and rewards not yet delivered or issued are definitively lost, even in the event of a new subscription by the Member.
3.11. If a Member is inactive for a period of 3 years from the account creation date, their account will be closed and associated data will be deleted in accordance with CLARINS Privacy Policy.
4. HOW THE “CLUB CLARINS” LOYALTY PROGRAMME WORKS
4.1. Cumulative points
The Member earns points that determine which rewards they can redeem and their status level.
4.1.1 Points earned on the amount spent.
Members earn points based on the amount spent which they can redeem for complimentary products, vouchers, gifts, services and other rewards available in the CLARINS online rewards boutique accessible on the Website by selecting the heading My Club Clarins and then by selecting the heading Choose My Rewards. The points earned also enable the Member to reach different levels of status with associated status benefits.
Points are calculated as follows:
- £1 spent on the purchase of a Product online = 10 CLUB CLARINS points earned, excluding VAT, delivery charges, loyalty voucher codes and online gift vouchers.
Please note that it may take up to 30 days for your points earned from your online purchases to be applied to your Account. You will be unable to redeem them during this time.
4.1.2 In addition to purchases, the Member may also earn points in the following ways:
- CLUB CLARINS subscription (new members receive a bonus of 50 points)
- Purchase of a routine in the same transaction
- Purchase of the Member’s favourite product
- Subscription to the Auto-replenishment service
- Profile completion (such as Gender & Birthday) through manual input or social connect
- Phone opt-in
- SMS opt-in
- Attending a Beauty consultation (online & offline)
- Recommend a Friend
- Product reviews
- Order with a more sustainable delivery method
4.2. STATUS
There are 3 status tiers with associated benefits:
-
Red Status: 0 to 1,499 points
- Access to the rewards boutique
- Access to exclusive member events
- Access to a free Express Skin Service at Clarins’ Counters plus 2 free samples once per month
- Seasonal surprises
- A birthday voucher for £10 off £50 purchase
- Free delivery for every Website order over £50
-
Silver Status: 1,500 to 4,499 points
- All Red Status benefits
- 100 bonus loyalty points when you upgrade to the Silver Tier
- Exclusive birthday gift
-
Gold Status: 4,500+ points
- All Silver Status benefits
- FREE delivery on reward orders
- 200 bonus loyalty points when you upgrade to the Gold Tier
- One free 20-minute treatment enhancement every 6 months when you purchase a full price Treatment at our Skin Spas
- Access to a Gold Concierge Service with our Online Personal Shopping Team
- Surprise and delights throughout the year
Auto-Replenishment Terms & Conditions
For full terms and conditions, please visit https://www.clarins.co.uk/support.html?question=auto-replenishment-service
Skin Spa & BeautyBAR Treatment Booking Terms & Conditions
BOOKINGS
To secure a treatment booking, customers are asked to provide a valid credit or debit card, no upfront fee is taken. In the event of a late cancellation (under 24 hours notice) or a no show, clients will be charged a fee that is equal to the full amount of the treatment booked. For bookings attended, the full payment will be made at the time of treatment. Customers with treatment packages or gift vouchers do not need to provide a card at booking but will be included in the cancellation policy utilizing their card units as the fee instead.
By accepting these terms at time of booking the client agrees to the cancellation policy.
CANCELLATIONS
Clarins UK Ltd offers you the opportunity to amend or cancel your appointment up to 24 hours before the appointment is due to take place in our Skin Spas and BeautyBARs.
Unfortunately, we are unable to amend bookings within 24 hours’ notice of your appointment and you will be charged the full amount if you do not attend. If you are a course customer, a course unit will be deducted from your total units.
If you have missed a previous appointment Clarins has the right to request the full payment for the treatment upon creating the booking in store. The payment can be refunded if you choose to cancel or amend your booking within the cancellation policy guidelines.
LATENESS
To make sure we can provide you with the full professional treatment experience, please arrive 10 minutes prior to your appointment starting.
If you are running late for your appointment, please contact the Skin Spa or BeautyBAR to inform them, so that they can try to accommodate your booking.
If you arrive for your appointment after the start time, the therapist will adapt the treatment to the remaining time allocated, however you will still be charged the full price of the treatment.
Please refer to our cancellation policy for guidelines on how to cancel or amend a booking if you are unable to make an appointment.
Skin Spa & BeautyBAR Online Booking Privacy Statement
We use a third party, unaffiliated company, NDevor Systems Ltd (T/A Phorest), to help us maintain and operate the professional treatments booking system. This third party agency will have access to your personal information for customer relationship management purposes.
Personal & sensitive data collected
- Name
- Email address
- Telephone number
- Postcode (optional)
- Medical consultation details
This information is collected so that you can make a treatment booking. Your preferred contact method will be required, which Phorest will store on your behalf to allow us to contact you regarding your booking. The medical consultation details are kept strictly confidential and will not be used in any communications. These questions are asked to ensure you are offered a personalised service based on your preference and needs, to allow the Therapist to adapt the treatment if necessary.
Disclosure of personal data
Your personal information is used for Clarins’ internal business purposes only. Clarins does not sell, rent or lease your personal information to independent third parties. We use your personal information to identify account holders, open and maintain accounts, process, service and enforce transactions, send related communications to customers and to provide customer services and support.
Use of personal data
Should Phorest be required to do so, Clarins may also disclose your personal information in connection with a legal claim or investigation. The Phorest online booking service is transactional at point of booking a treatment and card details are obtained as part of their legal obligation for accounting and tax purposes.
Marketing communication
If you choose to opt in to hear from Clarins, you will receive relevant brand marketing. If you do not wish to receive any communications please opt out of our marketing communications and you will no longer receive our marketing material, however may be contacted in relation to your booking.
Opting out of email communication
At any time, you may opt out of Clarins email communications through the unsubscribe link in our emails, including any booking confirmation email. Alternatively, please speak to any of our in-store teams or our customer relations team to ask them to amend your details on your profile.
Sale of treatment services to children
Clarins do not permit the sale of its Skin Spa or BeautyBAR treatments to minors under the age of sixteen. Customers under the age of sixteen will not be able to book online.
Changes to our Privacy Statement
As we strive to improve our products and services, we may revise our Privacy statement from time to time. We encourage you to periodically consult this Privacy statement. If there are updates they will be posted to this Privacy page on our website along with the effective date of the revision. In the event of any significant changes to our Privacy statement, Clarins will notify affected customers by email.
Contact us
Customer Relations Team
Clarins
Unit 4 Midas
River Way
Harlow
Essex
CM20 2GJ
Telephone number: 01279 967 776
Email: help@Clarins.co.uk
Online Personal Shopping — Terms & Conditions
You must be at least 16 years old to book and attend a Clarins UK Online Personal Shopping appointment; customers under 16 must be accompanied by a parent or legal guardian. By booking or attending an appointment you agree to these Terms and Conditions and any policies referenced herein (including our Privacy Policy and Website Terms of Sale). If you do not agree, please do not book or attend an appointment.
Booking, Confirmation & Availability
Appointments are subject to availability and may be booked via Clarins’ website, app, or other authorised channels. We may limit the number of complimentary or promotional appointment per customer to ensure fair access.
Once your booking is confirmed you will receive an email containing your appointment details, the link and instructions to join the session. It is your responsibility to provide a valid email address and check it for booking confirmations and any notices.
Clarins may cancel or reschedule appointments where necessary (for example due to personal shopper unavailability, technical issues, or force majeure). Where reasonably practicable we will notify you and offer an alternative appointment.
Technical Requirements & Your Responsibilities
You must have access to a suitable internet-connected device with functioning audio and (where applicable) camera hardware and the required software or app to join the session. Clarins is not responsible for loss or poor quality of connection caused by your internet service, device, or software.
Please join your appointment promptly. Clarins will treat late arrivals past 15-minutes as no-shows; our cancellation/no-show policy as published at booking will apply.
Scope of Service & Advice
Online Personal Shopping Sessions provide product information, personalised recommendations, demonstration and application guidance, and purchasing assistance. Sessions are intended for general beauty and skin care guidance only.
Clarins personal shoppers are not medical professionals. If you have a medical condition, serious skin condition, or are taking medications that may affect product suitability, you should consult a qualified healthcare professional before following any recommendations. You should disclose relevant allergies, sensitivities, or conditions to the personal shopper. Clarins is not liable for adverse reactions arising from undisclosed conditions.
Customer Conduct
Clarins expects customers to treat personal shoppers respectfully and to use the Service responsibly. Prohibited conduct includes abusive, harassing, threatening, discriminatory or sexually explicit language or conduct; unwelcome sexual advances; or any behaviour that causes our personal shoppers to feel uncomfortable.
Where conduct is inappropriate, Clarins may end a Session, refuse or suspend access to the Service, cancel future bookings and take any other actions it considers appropriate under these Terms and applicable law.
Fees, Promotions & Purchases
Any applicable fees for Sessions will be displayed at booking. Where a Session is complimentary or promotional, additional terms may apply and Clarins reserves the right to withdraw or limit such offers.
Product purchases recommended during Sessions are subject to Clarins’ Website Terms of Sale (including pricing, availability, delivery, returns and refunds). Clarins will confirm product prices at the point of purchase; recommendations made in a Session do not lock in prices.
Recording, Data Use & Privacy
Sessions may be recorded for quality assurance, service improvement, and fraud-prevention purposes where permitted by law. If applicable, these recordings will be retained for a strictly necessary and limited duration. Where recording will occur, we will inform you in advance and obtain any required consent.
Personal data collected and processed in connection with booking and Sessions will be handled in accordance with our Privacy Policy. Clarins UK is the data controller for personal data collected via the service. You have the data protection rights described in our Privacy Policy (including access, correction, erasure, restriction, portability and objection) and can contact our Customer Service Team.
Content You Provide
By sharing images, videos or other content with a personal shopper during a Session you grant Clarins a non-exclusive, worldwide, royalty-free licence to use that content exclusively for the purposes of providing the Service. The images, videos and content you share is immediately deleted at the end of the Session and is never retained by Clarins, unless you have consented to additional use of this asset by Clarins. Such additional use (for example marketing) will require your separate consent.
Intellectual Property
All materials, content and recommendations provided during Sessions are owned by Clarins or our licensors. You may use the information and materials for your personal, non-commercial use only. You must not copy, reproduce, distribute or otherwise exploit Clarins’ intellectual property without prior written permission.
Disclaimers & Limitation of Liability
The Service is provided “as is” and, to the fullest extent permitted by law, Clarins disclaims all warranties (express or implied), including warranties of merchantability, fitness for a particular purpose and non-infringement.
Clarins does not guarantee uninterrupted or error-free Sessions. We are not liable for loss, damage, or injury resulting from your use of the Service except where caused by our fraud or negligent acts or omissions that give rise to personal injury or death.
Third Parties & Links
Sessions may include references to third-party products, services or websites. Clarins is not responsible for the content, availability or practices of third parties and any transaction you enter into with a third party is between you and the third party.
Complaints & Dispute Resolution
If you wish to raise a complaint about the Service, please contact Clarins Customer Service using the contact details on our website. We will acknowledge and investigate complaints in accordance with our complaints handling procedure.
Changes to Terms & Service
Clarins may modify, suspend or discontinue the Service or update these Terms at any time. We will provide notice of material changes where required. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.
Force Majeure
Clarins will not be liable for failure to perform any obligation under these Terms where that failure is caused by events beyond our reasonable control (including, without limitation, natural disaster, pandemic, labour disputes, internet or telecommunications failures, or governmental acts).
Severability & Entire Agreement
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
These Terms, together with our Privacy Policy and Website Terms of Sale and any booking-specific instructions, constitute the entire agreement between you and Clarins in relation to Online Personal Shopping appointments.
Contact Information
For booking, technical support, complaints or data protection enquiries, please contact our customer service using the contact details provided on our website.
