Stay at home,
take care.

As we go through this exceptional situation here is all the information you need so that we can provide you the best service possible.
The health of our teams is more important than ever, which is why we are counting on your solidarity during these difficult times.

delivery refund shop help

Our online store is still open!

Deliveries

Deliveries
Deliveries



We are very fortunate to be able to continue to run our website as usual and will deliver all standard orders free of charge until further notice.


We have extended our standard delivery service to 5-7 working days. Please bear with us at this time.


We are working with staff to ensure that social distancing and cleaning protocols are followed with strict site rules to protect everyone in our warehouse.


Our deliveries are managed through DPD who are also following the latest government guidance to keep everyone safe and well.

Returns and refunds
Returns and refunds



We have extended our returns period to 60 days and will keep this under review as events continue to unfold.

Returns and refunds
Shops

Shops
Shops



For the health of all and following the decisions issued by the government, we have closed all our points of sale and stands in department stores until further notice. Our priority is to contribute to the common effort to curb the spread of the Coronavirus around the world.

Customer care

Customer care
Customer care



We want to continue taking care of you during this delicate period, while also taking care of our employees. Our team of advisers will therefore be there to assist you, Monday to Friday 9.00am – 5.30pm (excluding bank holidays). Thank you for your many messages, which take a little longer than usual to respond to.
We recommend that you favour contact by e-mail via our Contact Form. We can answer them more easily.
Customer care


Call us at 01279 774 215
Or email us at customer.relations@clarins.co.uk

Customer care

Stay home and get busy