Stay alert, take care.

As we go through this exceptional situation here is all the information you need so that we can provide you the best service possible.
The health of our teams is more important than ever, which is why we are counting on your solidarity during these difficult times.

delivery refund shop help

Our online store is open.

Deliveries

Deliveries
Deliveries



We have resumed our standard delivery of 2-4 working days and are taking next day and dedicated day orders as usual.


We are working with staff to ensure that social distancing and cleaning protocols are followed with strict site rules to protect everyone in our warehouse.


Our deliveries are managed through DPD who are also following the latest government guidance to keep everyone safe and well.

Returns and refunds
Returns and refunds



We have extended our returns period to 60 days and will keep this under review as events continue to unfold.

Returns and refunds
Shops

Shops
Shops



As we continue to closely follow the guidance from the Government, we are starting to open our counters and can’t wait to see you all again. For a full list of counters opening up near you, please click here.

Customer care

Customer care
Customer care



We want to continue taking care of you during this delicate period, while also taking care of our employees. Our team of advisers will therefore be there to assist you, Monday to Friday 9.00am – 5.30pm (excluding bank holidays). Thank you for your many messages, which take a little longer than usual to respond to.
We recommend that you favour contact by e-mail via our Contact Form. We can answer them more easily.
Customer care


Call us at 01279 774 215
Or email us at customer.relations@clarins.co.uk

Customer care

Stay home and get busy