The Clarins service, product advice and skincare knowledge you know and love is now available online. Our friendly Beauty Coaches are here to listen, guide and give you the real shopping experience in the comfort of your own home.

You can choose to have your 1:1 virtual consultation or register for a free live virtual event.

Virtual Consultation

Speak with one of our Beauty Coaches
for a 1:1 personalised virtual consultation to answer all of your beauty questions.

The service is available on live chat, audio only or the full video experience- the choice is yours!

Feel free to start now by clicking on the tab to the right, on any page across the website. Or book ahead by clicking below.

The virtual boutique is open 9am – 6pm weekdays.


It was so lovely to be able to speak to a consultant today. My consultant was extremely friendly, helpful, patient and professional. Every query I had was answered at length. I have only been a Clarins customer for a few months but I’m a huge fan of the products and consultants both in store and online are well trained, helpful and patient. I will be recommending online consultation to my friends and family. Thank you!


Extremely impressed this was a live person who could demonstrate real products, not a virtual assistant. I’m now clear exactly which product I’m going to purchase!


It was lovely speaking to someone who could explain what I wanted to know. What a great idea to have virtual appointments.


Lovely experience, a great way to keep up with product new and old and a nice pamper experience to have some one on one attention and information given was useful and in depth. Thank you.


Fantastic service to use especially as at the moment we cant get to a Clarins adviser in person. Thank you!


It was brilliant to get such a fast response and save me hours of time searching on the internet. Many thanks.

Virtual Events

Join our Beauty Coaches for live interactive sessions.

The interactive sessions will feature tutorials, exciting collaborations and follow-along rituals for you to do at home - the world of Clarins is at your fingertips.

Not in the mood to talk?

We have a list of application methods and tutorials to watch at your own pace and a Beauty Consultation tool to find a personalised routine for your skin.