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Shipping | Delivery Information

Due to our current special offers we are expecting a higher than normal volume of orders. Once you have received your order confirmation email, this confirms that our team are working hard to process and dispatch your order as quickly as possible. Please allow 3-5 working days for the delivery of your order and you will receive a dispatch email to confirm your tracking number with DPD. 

We hope you enjoy your Clarins products!

Currently Clarins.com delivers within mainland UK and Northern Ireland. We now also ship to Channel Islands, Guernsey, Jersey, Isle of Man. Unfortunately we cannot deliver to the Scilly Islands, Southern Ireland or BFPO addresses or postal boxes.

All deliveries are made by our courier DPD; your delivery will be fully tracked with updates by email and SMS (if you provide a mobile number) throughout the dispatch and delivery of your order.

On the morning of your delivery, DPD will contact you to advise your estimated one hour delivery window alongside the name of your driver. You will also be given the following options to choose, if required, which are accessible both online and via SMS.

Northern Ireland, Scottish Highlands and Channel Islands:
Please allow one extra day for Standard Delivery (2 to 4 working days). Unfortunately we are currently unable to offer a Next Day service to these destinations

  • Select an alternative delivery date
  • Have your parcel delivered to a nominated neighbour
  • Have your parcel left in a specified safe place
  • Or collect from your local shop.

A signature will be required upon receipt; if no one is available to sign for the parcel, a card will be left with information on how to arrange a redelivery or collection.

Your order will be dispatched after your payment reservation has been approved and/or any other necessary verification has been completed. To be dispatched on the same day, your order must be submitted and such approval and verifications completed by no later than 2:00pm Monday to Friday (excluding bank holidays). All other orders will be dispatched on the day that credit approval and/or other verifications are completed, unless the same takes place after 2:00pm, in which case the order will be dispatched on the following working day.
Deliveries to some remote addresses may not qualify for Next Day Delivery and may require up to 3 additional days. Once your order has been packed by our warehouse and is ready to ship, you will receive a dispatch confirmation email, alongside your DPD tracking reference number and delivery details that can be used on the DPD website or on the DPD Smartphone App.
You may wish to download the “YOUR DPD APP” which allows you to not only track your delivery but you are able to customise personal delivery preferences, change your delivery date and also receive notifications regarding your delivery.

Did not find your question?

To speak to our customer service
representative, give us a call at 01279 774 215

Monday to Friday 9:00 AM to 5.30 PM
(Excluding holidays)

or

Alternatively, you may also
email us at customer.relations@clarins.co.uk