Help

Welcome to Clarins Help!
Here you will find answers to your questions about shopping at www.clarins.com, your order, payment options and more. Simply select from the categories below to view answers.

For all order and website questions
Contact our Clarins.com Customer Service team
Monday to Friday 9:00am – 5.30pm (excluding bank holidays)

  • Help you place your order
  • Order tracking
  • Comment or complaint about your last order
  • Question about the website
  • Question on an Online promotion
  • Subscribe or unsubscribe from the Clarins newsletter
  • Returns policy
  • Question on Clarins Online loyalty scheme
Call us at 01279 774 215
Or email us at customer.relations@clarins.co.uk

For all stockist enquiries

  • Find your nearest store, Skin Spa or salon
  • Information on in-store promotions
Call us at 0800 036 3558

For general information on our products
Contact our Clarins Customer Relations team
Monday to Friday 9:00am – 5.30pm (excluding bank holidays)

  • Product Information
  • Information on Clarins Skin Spas and treatments
  • Details on product ingredients
Call us at 020 7307 6915
Or email us at consumer.relations@clarins.co.uk

Please note, we are unable to send out samples upon request. We invite you to have a consultation with our specialists in-store who will take you through a thorough consultation focusing on your lifestyle and skincare needs.

Did not find your question?

To speak to our customer service
representative, give us a call at 01279 774 215

Monday to Friday 9:00 AM to 5.30 PM
(Excluding holidays)

or

Alternatively, you may also
email us at customer.relations@clarins.co.uk

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