Shipping | Delivery Information

Due to our current special offers we are expecting a higher than normal volume of orders. Once you have received your order confirmation email, this confirms that our team are working hard to process and dispatch your order as quickly as possible. Please allow 3-5 working days for the delivery of your order and you will receive a dispatch email to confirm your tracking number with DPD. 

We hope you enjoy your Clarins products!

Currently Clarins.com only delivers within mainland UK and Northern Ireland. We now also ship to Channel Islands, Guernsey, Jersey, Isle of Man.

An order can only be delivered to one address. If you require sending orders to multiple addresses you will need to place a separate order for each address.

Our delivery services

Standard: DPD (3 to 5 business days) £3.95

 

Express – DPD (Next day delivery order by 2pm Monday to Friday) £5.95

[Not offered during Black Friday promotion]

Saturday and Sunday – DPD weekend (order by 2pm Friday) £8.50

[Not offered during Black Friday promotion]

Saturday by 12.30 pm – DPD Saturday am (order by 2pm Friday) £9.99

[Not offered during Black Friday promotion]

Sunday by 12.30pm – DPD Sunday am (order by 4pm Friday) £10.99

[Not offered during Black Friday promotion]

Please be aware that our next day, Saturday and delivery service is not available for deliveries to the following locations:
Channel Islands, Northern Ireland, IOM and Scottish Highlands

 

Next Day Delivery (1 working days): [Not offered during Black Friday promotion]

Express – DPD (Next day delivery order by 2pm Monday to Friday) £5.95

Orders are typically delivered by the end of the second business day after they are shipped.

Your order will be dispatched after your payment reservation has been approved and/or any other necessary verification has been completed. To be dispatched on the same day, your order must be submitted and such approval and verifications completed by no later than 2:00 pm from Monday to Friday. All other orders will be dispatched on the day that credit approval and/or other verifications are completed, unless the same takes place after 2:00 pm, in which case the order will be dispatched on the following business day.

Deliveries to some remote addresses may not qualify for Next Day Delivery and may require up to 3 additional days.

When the warehouse has prepared and packed your order and it’s ready to be despatched, you will receive a Despatch e-mail. Our orders are generally despatched within 1 - 3 business days. This e-mail will contain delivery details as well as a tracking link that can be used on the DPD website to track your order.

You may wish to download the “YOUR DPD APP” that allows you to not only track your delivery but add personal delivery preferences, change your delivery date or service and receive notification of your 30 minute delivery slot.