Our cookies policy

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Website Cookies

Clarins.co.uk and Cookies

We use cookies on our websites. So that you can make full use of the personalised features on our website, your computer, mobile phone or other device (all referred to here as device) will need to accept cookies.

Cookies are small data files that your browser places on your device. A cookie itself does not contain or collect information. However, when it is read by a server via a web browser it can help a website deliver a more user friendly service – for example, remembering previous purchases or account details.

We use cookies in order to remember your choices, to give you a better user experience and improve our websites by providing content that’s more accurately suited to your needs.

This means we use cookies in order to remember:

Your browser settings, such as the type of browser you use and what plug-ins you have installed. Your shopping cart and shopping options. What products you view and buy in the shop so we can provide you with suggestions. Your movement on and usage of our sites. We do not collect personal data as part of this activity. We collect statistical data so we can optimize our site.

Some cookies last until you close your browser, others are stored for longer. Our maximum cookie age is 6 months.

Here you can see what cookies may be sent to your device by Clarins.co.uk and what we use each cookie for. You can set your browser to reject cookies (see the ‘Help’ menu of your browser to find out how to do this) but please keep in mind that if you do this, certain personalised features this website provides will not function properly.

When you are on Clarins.co.uk you may notice that there is content from other websites, for example a video from YouTube or a store locator map from Google. We may also provide you with the opportunity to share information with others using social networks such as Facebook. We add this content from time to time to improve the user experience. As a result, you may be sent cookies from these other websites. Clarins does not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them.

Most browsers automatically accept cookies. You can prevent cookies from being stored on your computer or device by setting your browser to not accept cookies. Some browsers provide a mode where cookies are always deleted after a visit. This is referred to as In Private in Internet Explorer version 8 and newer; Incognito in Google Chrome version 10 and newer; Private Browsing in Firefox version 3.5 and newer; Private Browsing in Safari version 2 and newer and Private Browsing in Opera version 10.5 and newer. If you wish to restrict, block or delete cookies from Clarins.co.uk – or any other website - you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. Please keep in mind that if you do this, certain personalised features of Clarins websites will not function properly.

Cookies used on Clarins.co.uk

Below is a list of the main cookies used by Clarins.co.uk and what each is used for:

Cookie Name	What we use them for	Lifetime
Session cookie	These cookies are used to ensure the navigation of the customer on the site does not store any personal information. They guarantee the proper behaviour of some basic functionalities such as login, browsing, add product to basket , checkout. Their lifetime is all limited to the session of the user and does not persist in time.	One Session
Legacy Session cookie
Session https
Customer using Guest Checkout ("Anonymous Customers") tracking	This cookie remembers the preferences of a guest visitor.	Lifetime
Analytics cookie	Our business partner Coremetrics uses analytics software to analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. This information helps us to make improvements to our website, the shopping experience and marketing campaigns. The data stored by these cookies can be seen only by the relevant teams at Clarins and Coremetrics and never shows any confidential information.	Lifetime
Source Code cookie	This cookie helps us recognise if a visitor came from a specific campaign, so we can display the relevant campaign offer.	24 hours
Customer cookie (Remember me)	If a visitor selects the Remember Me option when logging on to the site, this cookie remembers the email address used. The website will show that email address in the login email address field on subsequent visits by the same visitor from the same device.	Lifetime
Auto open category	This cookie helps us recognise a visitor so we can display the Special Offer mega-menu only once per session.	One Session
Store locator cookie name	Clarins.com uses Google Maps to search for Clarins stores or SPA when using our Store Locator tool. Googles privacy policy: http://www.google.co.uk/intl/en/policies/privacy/	One Session
Layout Controller	This cookie helps us recognise which browser a visitor is using so we can display an optimized website layout.	One Session
Google Affiliate Network	Clarins.co.uk will sometimes advertise using an external company to deploy cookies from our advertising partners listed. These are used to help us and our advertisers see which advertisements visitors click on and interact with. Each individual advertiser uses its own tracking cookies and the data taken is not interchangeable. No confidential information is taken.	31 days
Link Share Trade Doubler Cheetah Mail Double-Click/Kenshoo Affiliates Come and Stay Lengow	Clarins.co.uk will sometimes advertise using an external company to deploy cookies from our advertising partners listed. These are used to help us and our advertisers see which advertisements visitors click on and interact with. Each individual advertiser uses its own tracking cookies and the data taken is not interchangeable. No confidential information is taken.	30 days 30 days Session 3 years/90 days One Session
Share Tools	Where Clarins.com uses the opportunity to ‘share’ content with friends through social networks - such as Facebook - you may be sent cookies from these websites. Clarins does not control the dissemination of these cookies and we suggest you check the third-party websites for more information about their cookies and to manage them. Facebook privacy policy: http://www.facebook.com/policy.php YouTube privacy policy: http://www.google.co.uk/intl/en/policies/privacy/

Further information about cookies

You can learn more about cookies in general and how to manage them by visiting www.aboutcookies.org.