Returns | How Can I Return my Order?

If for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund or a replacement order within 30 days from delivery, in accordance with the regulations governing distance sales. If the product(s) received does not comply with your order or if the content of the parcel has been damaged, return the product(s) accompanied by the return filled in form. If you wish to replace your order, you will be refunded the cost of standard return shipment. If you would rather have a full refund, we will refund your total order and the cost of return shipment. Credit for returns will automatically be issues to the original method of payment. For prompt service, items should be returned in the same box as used for delivery. 

For a return please send your products with your return form to:

Clarins.com (Returns Department)

WESTEX LTD (E COMMERCE)

UNIT 1, TEMPLE HOUSE

RIVERWAY

HARLOW

ESSEX

CM20 2EY

E-mail: customer.relations@clarins.co.uk